Dive into a compelling discussion on enhancing customer service for small businesses in our latest podcast episode, "Mastering Customer Service: Setting Your Small Business Apart." Hosted by Dr. Michael Troyer and Anna Steinfest, this episode features a captivating interview with customer service expert Dan Hatheway. Discover the essential role of exceptional customer service in building loyalty and trust, and gain insights into effectively differentiating your small business from competitors. Learn firsthand from Hathway's wealth of experience as he shares practical tips for training your team to deliver outstanding customer experiences, enabling you to create a customer-centric culture that stands as a hallmark of your brand's success. Don't miss this episode for actionable strategies to elevate your business through exceptional customer service.