Small Business Survival Conversations

It is hard to run your business and keep up with new trends and resources to help you build a profitable company. Each Tuesday, join Anna Steinfest and Dr. Michael Troyer will share with you business tools, insights, and ideas. If you are a business owner or thinking about starting a new company or just want to hear some business advice this podcast is for you.

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Small Business Survival Conversations

S2E98: Building Strong Customer Relationships: Strategies for Loyalty and Repeat Business

August 15, 2024 • Anna Steinfest

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In this episode of Small Business Survival Conversations, co-hosts Anna Steinfest and Michael Troyer dive into proven strategies that small business owners can use to create and maintain strong customer relationships. Discover how excellent customer service, personalized experiences, and effective use of CRM tools can lead to increased loyalty and repeat business. We'll share practical examples, recommend powerful tools like Zendesk, HubSpot, and Salesforce, and offer actionable insights on how to start small, train your staff, and measure success. Tune in to learn how to turn one-time customers into lifelong brand advocates.
#SmallBusiness #CustomerRelationships #Loyalty #CustomerService #CRMTools #BusinessGrowth #SmallBizTips #CustomerExperience #Entrepreneurship #BizSuccess